Agero, through its Urgently acquisition, announced a partnership with MOTER Technologies, Inc. (MOTER), an insurtech company that transforms connected vehicle data into real-time risk and claims insights. Together, the companies will deliver an integrated solution that connects roadside assistance, accident support, claims intelligence, and driver engagement to help insurers and automakers respond more proactively to vehicle incidents.
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The collaboration pairs Urgently’s digital roadside assistance platform and Agero’s nationwide service network with MOTER’s connected vehicle intelligence, claims visualization, and driver risk technologies.
The integration enables connected vehicle incidents to trigger digital roadside and accident assistance automatically while simultaneously creating a data-backed claims package. By expediting first notice of loss (FNOL) and claim triage, the solution helps insurers shift from reactive claims handling to a more proactive, streamlined response model, reducing friction, limiting fraud exposure, and improving the policyholder experience.
MOTER’s platform uses connected vehicle data to digitally reconstruct accident events, helping insurers improve claims visibility, shorten resolution times, and enhance operational efficiency. The company is also advancing driver engagement technologies that provide real-time coaching and feedback around risky driving behaviors.
“Today’s drivers increasingly expect more connected, transparent, and technology-enabled service experiences, while insurers and automakers are under pressure to improve efficiency and strengthen customer loyalty,” said Harrison Russell, Chief Client Officer, Automotive at Agero. “By combining Urgently’s digital roadside assistance platform, Agero’s nationwide network and accident management expertise, and MOTER’s connected vehicle intelligence, we’re helping insurers and automakers accelerate claims response, improve visibility into vehicle incidents, and deliver more proactive support when drivers need it most.”
“When evaluating roadside assistance partners, we sought a provider with the technology, nationwide scale, and operational flexibility to support highly tailored embedded insurance and mobility programs,” said Adrian Thompson, Chief Sales Officer, MOTER. “The combination of Urgently’s digital roadside assistance platform and Agero’s extensive service network, automotive expertise, and operational experience made them a strong fit for our long-term vision. Together, we can help insurers and automakers simplify claims operations, improve driver engagement, and bring new connected insurance experiences to market more efficiently.”
Agero supports two-thirds of the top auto insurers in North America, managing approximately 14 million annual roadside events, including more than one million accidents, across more than 150 million vehicles. Following its acquisition of Urgently, Agero has expanded its portfolio of technology-enabled roadside, accident management, and mobility assistance solutions, strengthening its ability to support insurers and automakers throughout the vehicle ownership lifecycle.
The partnership also supports the growing shift toward embedded and OEM-branded insurance experiences, where automakers are seeking technology partners that can deliver scalable, customer-focused insurance and mobility programs without the complexity of building those capabilities internally.
Key program highlights include:
- Claims Visualization Tool: MOTER’s platform can pull data directly from connected vehicles to digitally reconstruct accident events, helping insurers reduce fraud exposure, improve claims efficiency, and speed resolution. Preliminary feedback from a trial with a top personal auto carrier showed a reduction in claims cycle times of up to three days.
- DriveSage and RiskSage Apps: These mobile driver coaching and safety applications are designed to score driving performance and provide real-time feedback on risky driving behavior. RiskSage also leverages in-vehicle dash cam integrations to enhance visibility and driver insights.
- Proactive Crash-to-Care: When a crash is identified by a connected vehicle or mobile app, the program can automatically initiate digital assistance workflows, including accident support services, roadside dispatch, and streamlined claims intake.
- Tailored Experiences for Connected and EV Drivers: These program options are designed to support modern vehicle ownership experiences, including home EV charger coverage options, OEM parts preferences for repairs, and vehicle replacement benefits following total-loss events.
MOTER works with several leading automotive, insurance, and technology organizations to support connected and embedded insurance offerings, including Ride Yellow, Aioi Nissay Dowa Insurance (ADI), Sonatus, Guidewire, and May Mobility.
For more details about the partnership and other partnership opportunities, visit: https://www.agero.com/insurance
About Agero
Wherever drivers go, we’re leading the way. Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; configurable, white-label roadside assistance; comprehensive accident management services; and a growing marketplace of services, discounts, and support enabled by a robust partner ecosystem.
The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 14 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
About MOTER Technologies, Inc.
MOTER Technologies is a software and data science company focused on bridging the gap between the automotive and insurance ecosystems. MOTER’s mission is to enable smarter, data-driven decisions for automotive and insurance businesses by leveraging comprehensive driving behavior and vehicle sensor data analytics. MOTER is transforming the vast amount of data modern vehicles produce into actionable insights that drive the next generation of insurance products and services in collaboration with original equipment manufacturers (OEMs), Tier 1 suppliers, insurance leaders, and cutting-edge mobility services. For more information, visit www.moter.ai.
Announcement FAQ:
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What is the goal of the partnership between Agero and MOTER Technologies?
The partnership is designed to help insurers and automakers modernize roadside assistance, claims management, and driver engagement through connected vehicle data, digital assistance technologies, and real-time risk analytics. By combining Agero’s roadside, accident management, and mobility expertise with MOTER’s connected vehicle and claims technologies, the companies aim to create more seamless, proactive customer experiences. -
How does the partnership improve the insurance claims experience?
MOTER’s claims visualization capabilities can digitally reconstruct accident events using vehicle data, helping insurers improve incident visibility, reduce fraud exposure, speed claims resolution, and streamline first notice of loss (FNOL). Combined with Agero’s accident assistance capabilities, the solution helps insurers respond more quickly and efficiently following an incident. -
What types of organizations will benefit from the partnership?
The partnership is designed to support insurers, automakers, mobility providers, and embedded insurance programs seeking more connected, customer-focused roadside assistance, claims, and driver-support experiences. -
What technologies and service offerings are included as part of the collaboration?
The collaboration combines MOTER’s connected vehicle analytics, claims visualization, and driver coaching technologies with Urgently’s digital roadside assistance platform and Agero’s nationwide roadside assistance and accident management capabilities. Together, these solutions help insurers and automakers streamline claims, improve driver engagement, and deliver more proactive support following vehicle incidents. -
How does this partnership support the future of connected and embedded insurance?
The collaboration helps automakers and insurers deliver scalable embedded insurance and mobility programs without the complexity of building those capabilities internally. By integrating connected vehicle data, roadside assistance, and claims intelligence, the partnership enables more proactive, personalized, and data-driven customer experiences throughout the vehicle ownership journey.
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